DIS 2014 Workshop:

CRAFTING USER EXPERIENCE OF SELF-SERVICE TECHNOLOGIES: KEY CHALLENGES AND POTENTIAL SOLUTIONS

June 22, 2014

Morris J Wosk Centre for Dialogue
 580 West Hastings Street
 (enter via Seymour Street courtyard entrance)
 Vancouver, British Columbia V6B 1L6


Schedule
09:30-09:45 -- Introduction by the organizers.

09:45-10:00 -- Participants are getting to know each other

10:00-10:20 -- Discussion of the agenda, changing/ finalizing the program
       
10:20-10:50 -- coffee break

10:50-12:10 -- position paper presentations (5 presentations, 15 minutes each)

Impact of Mobile and Biometric Technology on ATMs and Kiosk Systems
Wolfgang Braunwieser, Christine Gschwendtner

How Embarrassing is That? Purchasing Sensitive Products and the Potential for Self-service
Andrea Szymkowiak, Li-Chuan Chiang, Jocelyn Sie, Wei Eng Koh,Paola Loubli,Graham Johnson

Self-service technologies in the hospitality industry: An exploratory analysis of interaction design issues
Victor Kaptelinin, Barbara Wasson, Frode Guribye

A reference model for designing public self-service environments in Estonia
David Lamas, Hanna-Liisa Pender, Hegle Sarapuu

Eclectic Methods for Designing Self-Service Systems
Chauncey Wilson

       12:10-13:30 -- lunch

13:30-14:10 -- Discussion session 1: The variety of SSTs and user experience of SSTs

14:10-14:50 – Discussion session 2: Conceptual tools for the design and evaluation of SSTs
     
14:50-15:20 -- coffee break

15:20-16:00 -- Discussion Session 2: Universal design

16:00-16:45  -- concluding discussion


Participants:
Wolfgang Braunwieser, Salzburger Banken Software, Austria
Frode Guribye, University of Bergen, Norway
Victor Kaptelinin, Umeå University, Sweden, and University of Bergen, Norway
 David Lamas, Tallinn University, Estonia
 Hanna-Liisa Pender, Tallinn University, Estonia
 Antonio Rizzo, University of Siena, Italy
 Paul Robertson, Abertay University, UK
 Stephanie Rosenbaum, TecEd, Inc., USA
 Andrea Szymkowiak, Abertay University, UK
 Barbara Wasson, University of Bergen, Norway
 Chauncey Wilson, Autodesk, USA


(Click to download) Workshop themes, topics and organization

Call for participation

CRAFTING USER EXPERIENCE OF SELF-SERVICE TECHNOLOGIES: KEY CHALLENGES AND POTENTIAL SOLUTIONS


Workshop at DIS 2014, Vancouver, BC, Canada, June 21-25, 2014
http://dis2014.iat.sfu.ca/

Important Dates: EXTENDED DEADLINE
- Submission by: March 24, 2014
- Notification of Acceptance: March 31, 2014
- Workshop: June 21 or June 22, 2014

Proliferation of self-service technologies is a hallmark of the modern society. Increasingly often our interaction with service-providing people, such as sales assistants, cashiers, bank tellers, hotel receptionists, and so forth, is replaced by interaction with various service-providing technologies: from simple devices to complex configurations of technological artifacts. Ample evidence suggests that while self-service technologies have far-reaching implications for individuals and society, they may cause confusion and frustration, especially in certain categories of users. Therefore, there is a need for more focused and systematic interaction design explorations into self-service technologies.

This one-day workshop will bring together researchers and practitioners interested in analysis, design, and evaluation of self-service technologies to collectively identify key issues and explore potential approaches in this sub-area of interaction design.

SUBMISSIONS
We invite the submission of position papers, 2-4 pages in the ACM Extended Abstract format (http://chi2013.acm.org/authors/format) offering perspectives on one or more of the above topics. Each position paper is expected to include a detailed description and discussion of a particular case of self-service technology. At least one author of each accepted position paper must attend the workshop. Submissions should be made by email to vklinin@informatik.umu.se and rizzo@unisi.it by March 2, 2014.
All workshop participants must register for both the workshop and for at least one day of the main conference.
For some early indication on prices, please refer to last year's workshop & conference pricing:
http://www.dis2012.org/attending.php#registration

ORGANISERS
Victor Kaptelinin, Umeå University, Sweden, and University of Bergen, Norway. Antonio Rizzo, University of Siena, Italy. Paul Robertson, Abertay University, Scotland. Stephanie Rosenbaum, TecEd, USA.